One of the classic quotes about poor communication that is commonly attributed to Robert McCloskey: I know you think he understands what you think, but I'm not sure you realize that what you've heard is not what I mean
And it really sums up the whole problem very nicely. Poor personal communication can leave two people completely in the same conversation. At Workplace This Magic Disaster
Clarification or misunderstanding simply has no place for business, it must be clear and you must be sure that the people you communicate with are accurately understanding what they are saying. The best way to do this is to include one of the principles – your responsibility. We can not blame anyone for anything, because they do not take things away with some extra effort to make sure everyone with whom you communicate fully understands what you need them.
Whichever level you are in a company where you work or if you work directly with clients, there is only one person in the world who can be certain they are understood and you are. If the idea of being fully responsible for communication does not sit comfortably with you how it is? You are responsible for communication. Is the sound responsible for sound much nicer?
So what steps can you take to distinguish? First of all, the most important skill you can develop is remarkable. What is listening attentive? Well, it takes time to listen to someone without writing your own agenda. I'm sure you're in one of the competing conversations where everyone is chatting and people are just listening so well to understand what they say while thinking their own stories in the head to the last right. This is great fun but nothing is worth
Instead of preparing your next hearing, listen to what's said and ask questions about what they say to get more information. Pick up interesting aspects of the topic or ask about history (how did you get involved)? Sometimes a simple "uh huh" or "this is interesting" is enough to give the person you are communicating with valuable information.
Achieving this approach results in many results:
- The person with whom you communicate feels it is valuable because you are listening well
- You get a lot of information about the person you are talking to
- Interesting because I'm interested
On the list, the last point on the counter is intuitive, but if you ask good questions, the other person becomes memorable as an interesting person, especially because attentive listening is a rare skill!
is good, but what if you have to give instructions effectively? The golden rule here is the feedback. Ask yourself about the instructions given. How you react is vital. Any question we need to know is a good question, no matter how silly or obvious. Keep in mind that you strive to respect the environment when we strive to clarify, we have a positive incentive.
If you do not ask the question, you will briefly summarize it, and if you give instructions to a group, make sure they are available to answer the questions at the end of the session. So people who can be shy about speaking can find you if necessary.
Then comes the secret part of the process that distinguishes you from peers. Reflect the feedback received and evaluate your own performance. Get similar feedback every time? You may be able to change the instructions. You can change your style, information format (orally or in writing, etc.), or you can set your daily time. Your imagination is the limit.
Take responsibility for understanding and greatly improving the quality of communication.
Source by SBOBET